Total team0
Live transcript
Conversation
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Conversation will appear here
Transcription runs on both sides, even while translation is off.
Administrator
All live calls
| Customer | Executive | State | Route |
|---|
Inbound
Waiting calls
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No calls waiting
Live translation
Speech recognition automatically detects spoken language on both sides.
Wrap-up
Complete this call
Save the outcome and notes before receiving another call.
Customer context
Previous conversations
Outbound calling
Start a direct phone call to a customer with optional speech-to-speech translation.
Outbound
Start a call
Outbound tips
Ensure the recipient's international number is correctly formatted. When the call connects, your audio controls and live translation feed will activate on the Live desk.
Call history
Review outcomes, notes, and transcripts from completed conversations.
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| Customer | Executive | Direction | Date | Duration | Outcome |
|---|
↺
No matching calls
Completed calls will appear here.
Executives
Manage routing priority, phone delivery, access, and live availability.
Online0
On calls0
| Executive | Login | Phone | Priority | Status | Access |
|---|
Settings
Configure your default listening language, devices, and inbound line.
Preferences
Executive listening language
Choose Hindi or English. The customer automatically hears their own detected language.
Hardware
Audio devices
Check browser permission, microphone input, and speaker output.
Telephony
Inbound line setup
Load the current Plivo webhook addresses for this deployment.